Management Skills Training

Effective Management Series

The Effective Management Series consists of a number of interactive and connected modules that will require participants to take control of their learning through self-assessment, active in-class participation and completion of out-of class assignments.

The objective of the effective management series is to increase participants’ awareness of their strengths and weaknesses as managers and armed with this information, assist them to develop their skills and knowledge in effective management techniques and strategies.

Evaluation of Learning:

At the end of each module, participants will be given an out of class assignment to be completed and handed in to the facilitator before commencement of the next module. The facilitator will evaluate each assignment and return to participants before the next module Questions, comments or concerns regarding the assignment will be addressed at the beginning of next module. At the end of the series, each participant will receive a certificate of completion.

Evaluation of learning and the transference of knowledge and skills to the workplace will also form part of the participant’s performance evaluation process.

Module 1 – The Successful Manager

Learning Objective:

To provide participants with the knowledge and skills necessary to understand the role of a manager in an organization and to provide a supportive environment that allows a self-assessment of personal strengths and weaknesses in relation to success in a management role.

Estimated Time:

4 hours

Required Materials:

Flip chart, LCD projector, projector screen or clear wall.

Methodology:

Lecturette, case studies, hand-outs, large group discussions and exercises.

Content:

The Manager as Leader

• Is “managing” the same as “leading”?
• What are the characteristics of an effective leader?
• How does leadership relate to power?

The Self Aware Manager

• Why was I chosen for a management position?
• My strengths as a manager
• My challenges as a manager

Communicating Effectively as a Manager

• Listening skills
• Verbal and non-verbal expression
• Establishing rapport
• Walking the talk

The Flexible Manager

• Goal achievement vs. relationships: Are they compatible?
• Where is my own focus as a manager?
• Adjusting leadership style to accommodate employee skill and ability.

Module 2 – Managing Employee Relations

Learning Objective:

To provide participants with the knowledge and skills necessary to understand and appreciate the importance of managing employee relations and to provide management tools that will assist participants in managing employees in a positive and supportive manner.

Estimated Time:

4 hours

Required Materials:

Flip chart, LCD projector, projector screen or clear wall.

Methodology:

Lecturette, case studies, hand-outs, large group discussions and exercises.

Content:

• The strategic importance of employee relations;
• Understanding the dimensions of employee relations;
• Employee discipline;
• Management rights;
• Employee rights;
• Employee retention;
• Performance management;
• Providing effective feedback;
• Setting goals and expectations.

Module 3 – Conflict Management

Learning Objective:

To provide participants with the knowledge and skills necessary to identify and manage conflict in the workplace.

Estimated Time:

7 hours

Required Materials:

Flip chart, LCD projector, projector screen or clear wall.

Methodology:

Lecturette, case studies, hand-outs, large group discussions and exercises.

Content:

• Defining conflict;
• Determining your conflict management style;
• Analyzing the source of conflict;
• Strategies for reducing and managing conflict;
• Effective communication strategies;
• Mediating employee conflicts.

Module 4 – Employee Motivation

Learning Objective:

To provide participants with the knowledge and skills necessary to effectively motivate employees and link motivation to employee performance.

Estimated Time:

4 hours

Required Materials:

Flip chart, LCD projector, projector screen or clear wall.

Methodology:

Lecturette, case studies, hand-outs, large group discussions and exercises.

Content:

• Intrinsic vs external motivation;
• Employee motivation and job satisfaction;
• Gaining employee buy-in;
• Linking motivation to performance;
• Reward and recognition.

Module 5 – The Organized Manager

Estimated Time:

4 hours

Required Materials:

Flip chart, LCD projector, projector screen or clear wall.

Methodology:

Lecturette, case studies, hand-outs, large group discussions and exercises.

Content:

• Maximizing time;
• Getting rid of time wasters;
• Conducting effective meetings;
• Developing/enhancing organizational skills;
• Knowing when and how to delegate.